SENSE Family Autism Care Website Privacy Policy

Effective date: 1/1/26

SENSE Family Autism Care (“SENSE,” “we,” “us,” “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what we collect through our website and platform, how we use it, and the choices you have.

This policy applies to information collected through our public website at sensefamilyautismcare.com and through our secure platform.

1) What we collect

A. Information you provide to us
We collect information you choose to provide, such as when you:

• Provide information about your family through our secure platform

• Email us at support@sensefamilyautismcare.com

• Request information

• Sign up to receive emails or updates

This may include your name, email address, phone number, and information you submit through the platform.

Do not contact our therapists directly. Please email support@sensefamilyautismcare.com, which is managed within our HIPAA-compliant workspace for platform support and family communications.

B. Information collected automatically
When you visit our website or use our platform, we (and our service providers) may automatically collect:

• Device and browser information

• IP address and approximate location (city or region)

• Pages viewed and time spent

• Referring and exit pages

• Basic usage data via cookies or similar technologies

2) How we use information

We use information collected through the website and platform to:

• Provide and support SENSE services

• Respond to your requests

• Operate, maintain, and improve the website and platform

• Understand performance and usage

• Protect against fraud, abuse, or security incidents

• Comply with legal obligations

3) Email and marketing communications

We only send marketing or newsletter emails when you affirmatively opt in.

We do not use protected health information (PHI) collected through the platform for marketing.

If you receive emails from us, you can opt out at any time by using the “unsubscribe” link in the email or by contacting us at: support@sensefamilyautismcare.com.

4) When we share information

We do not sell your personal information.

We may share information in limited situations, including:

• Service providers: Companies that help us run our website, platform, and communications. They are permitted to use data only to provide services to us, and we require appropriate safeguards.

• Legal and safety: To comply with law, respond to lawful requests, enforce our agreements, or protect rights, safety, and security.

• Business changes: If we are involved in a merger, acquisition, financing, reorganization, or sale, information may be transferred as part of that transaction.

5) Cookies and analytics

We may use cookies and similar technologies to make the website and platform work and to understand how they are used. You can control cookies through your browser settings. If you disable cookies, parts of the site may not function properly.

6) Data security

We use administrative, technical, and physical safeguards designed to protect the information we collect. No system can be guaranteed 100 percent secure. If you believe your interaction with us is no longer secure, contact us at support@sensefamilyautismcare.com.

7) Data retention

We retain information for as long as needed to provide services, support your requests, maintain records, and meet legal and operational requirements.

8) Children’s privacy

The public website is intended for adults. We do not knowingly collect personal information from children under 13 through the public website.

Parents or legal guardians may provide information about a child through our secure platform as part of SENSE services.

9) Third-party links

Our website may link to third-party sites. We do not control those sites and are not responsible for their privacy practices.

10) Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the effective date above.

11) Contact us

Questions or requests related to this Privacy Policy can be sent to:

SENSE Family Autism Care
Email: support@sensefamilyautismcare.com
Phone: [phone]
Mailing address: [address]
Attn: Privacy Officer: [name or title]

HIPAA Notice of Privacy Practices

Effective date: [Month Day, Year]

This Notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

SENSE Family Autism Care (“SENSE,” “we,” “us”) is required by law to maintain the privacy and security of your protected health information (PHI) and to provide you with this Notice of our legal duties and privacy practices.

1) How we may use and disclose your PHI (without your written authorization)

For treatment: We may use and disclose PHI to provide, coordinate, or manage your care.
For payment: We may use and disclose PHI to bill and receive payment when applicable.
For healthcare operations: We may use and disclose PHI for operations such as quality improvement, training, auditing, and business administration.

We may also disclose PHI as permitted or required by law, including for public health activities, health oversight, law enforcement, judicial proceedings, or to prevent a serious threat to health or safety, as allowed by HIPAA.

2) Uses and disclosures that require your written authorization

Certain uses and disclosures of PHI require your written authorization, including most uses of PHI for marketing and certain disclosures not described in this Notice. You may revoke an authorization at any time in writing, except to the extent we already acted on it.

3) Your rights

You have rights regarding your PHI, including the right to:

• Get a copy of your PHI: You can ask to see or get a copy of your PHI. We will provide it within 30 days. If we need more time, we may take one 30-day extension and will notify you in writing of the reason and the expected date. We may charge a reasonable, cost-based fee as permitted by law.

• Request corrections: You can ask us to correct PHI you believe is incorrect or incomplete. We may say no in certain cases, and we will explain why in writing.

• Request confidential communications: You can ask us to contact you in a specific way (for example, at a different phone number or email).

• Ask us to limit what we use or share: You can ask us not to use or share certain PHI for treatment, payment, or operations. We are not required to agree in all cases.

• Get a list of certain disclosures: You can ask for an accounting of certain disclosures of your PHI.

• Get a copy of this Notice: You can ask for a paper copy of this Notice at any time.

• File a complaint: You can file a complaint if you believe your privacy rights have been violated.

4) Our responsibilities

We are required by law to:

• Maintain the privacy and security of your PHI

• Provide you with this Notice

• Follow the terms of this Notice

• Notify you if a breach occurs that may have compromised the privacy or security of your PHI

5) Changes to this Notice

We may change the terms of this Notice. Any changes will apply to all PHI we maintain. The updated Notice will be available on our website and upon request.